Frequently Asked Questions


Returns, Exchanges, and Warranty Questions:

How to return or exchange


  1. Refunds or exchanges (if applicable) offered only on unworn items within 30 days of invoice
  2. All refund and exchange items MUST be accompanied by a receipt
  3. All returned items must NOT be previously worn or used (unless return is due to defective materials or workmanship, not normal wear and tear).
  4. Refunds and exchanges DO NOT apply to close out items and Special Sale items as marked on receipt.
  5. No refunds or exchanges on any custom work UNLESS due to faulty workmanship or materials
  6. Custom pay for the return or exchange freight. Please enclose the original invoice Return back to Lamosheepskin@13911 Yorba Ave Chino,CA 91710.
  7. Feel free to contact us:customerservice@lamosheepskin.com

What is the warranty on Lamo product

Lamo Warranty applies to footwear less than one year old from date of purchase. It applies to manufacture defective materials and workmanship Warranty.

Size Charts

Click here for Lamo size chart

Cleaning

How to I clean my product?

For our Sheepskin product:

Washing: Machine wash in cold water on the gentle cycle with Leather Therapy’s Leather Wash and Conditioning Rinse. The use of regular detergent will cause the hide to deteriorate. Normal detergent is alkaline based, whereas Leather Therapy is water based, and specific for use on leather.

Dry flat in the shade. Do not dry in full sunlight or expose to a direct heat source. The leather hide of your pad may constrict slightly while drying. If this occurs, simply stretch the item while still damp.

Once the pad is dry, brush it out with a wire brush, stiff body brush or mane and tail brush. This restores the loft and benefits of the sheepskin.

Every Day Care: Let your item dry and brush it out with a wire brush, stiff body brush or mane and tail brush.

Spot Cleaning: Use a waterless horse shampoo to spot clean the item if needed.

For our Wool line:

Washing: Machine wash in cold water on the gentle cycle in a front load washing machine only. Alternately, you may hand-wash in cold water.

Use only detergent approved for wool.

Dry in the shade, away from direct heat sources; do not put into the dryer!

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